SC99 Privacy Policy – Malaysia Player Data Protection

1. Introduction & Scope

SC99 takes our responsibility to protect the privacy of every player who registers and uses our platform seriously. This Privacy Policy applies to all users of sc99.click and all services operated under the SC99 brand — including Malaysian Super League and EPL Sports Betting, Live Casino, baccarat, progressive jackpots, e-sports and cricket.

When you create a SC99 account, use our platform, or interact with our customer support, you are entrusting us with your personal information. SC99 takes that trust seriously and is committed to handling your data in a fair, transparent, and fully responsible manner.

This policy covers all data we collect directly from you through registration forms, platform usage, support communications and financial transactions, as well as data collected indirectly through technologies such as cookies and server logs.

2. Data We Collect

2.1 Data You Provide Directly

SC99 collects the following information when you register an account, make a deposit or interact with the platform:

• Identification information: Full name, an active Malaysian mobile number and email address.
• Account information: Username, password (stored as an unreadable hash), game preferences, and account settings.
• Identity verification information: Government-issued identification (such as MyKad or passport) when required for the KYC (Know Your Customer) verification process.
• Financial information: Details of the payment methods you use — your Touch 'n Go account number, DuitNow account number, or your GrabPay, Boost, ShopeePay and FPX accounts. SC99 does not store full card numbers.
• Communications: Records of all interactions with the SC99 support team via live chat, email, or other channels.

2.2 Automatically Collected Data

While you use the SC99 platform, our systems automatically collect the following technical information:

• Device and connection data: IP address, device type, operating system, browser type and version.
• Usage data: Pages visited, time spent, links clicked, games played, and betting markets viewed.
• Session data: Login time, logout time, session duration and general usage patterns.
• Transaction data: A complete record of all deposits, withdrawals, bets placed, winnings, and losses.
• Cookie data: Cookies and similar tracking technologies as described in Section 6.

3. How We Use Your Data

3.1 Primary Purposes of Data Use

SC99 uses the data collected for the following purposes, all of which are necessary to deliver the platform's services properly:

• Account management: Creating and managing your SC99 account, processing secure logins, and giving you access to all platform features including Sports Betting, baccarat and Live Casino.
• Transaction processing: Processing deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay and FPX, as well as processing withdrawals to your registered account.
• Fraud prevention and security: To detect and prevent unauthorised access, multi-account usage, payment fraud, money laundering, and other illegal activities that could harm other players or the integrity of the SC99 platform.
• Legal compliance: Meeting applicable legal requirements, including KYC obligations, suspicious transaction reporting, and compliance with court orders or directives from competent authorities.
• Customer support: Handling player inquiries, complaints, and support requests effectively.
• Platform improvement: Analyzing usage patterns to improve platform design, identify technical issues, and develop new features relevant to Malaysian players.

3.2 Marketing Communications

With your consent, SC99 may use your email address or mobile number to send you information about promotions, new bonuses, weekend odds boosts for selected EPL matches, and other special offers we think you may enjoy. You can opt out of marketing communications at any time by using the unsubscribe link included in every email or by contacting SC99 support.

4. Sharing Data with Third Parties

4.1 Core Principle – No Data Sales

SC99 does not sell, rent, or trade players' personal data to any third party for marketing or commercial purposes. This is a non-negotiable principle in SC99's privacy policy.

4.2 Permitted Sharing

SC99 may share your data only in the following limited circumstances:

• Service providers: Technical infrastructure providers, payment service providers (such as FPX gateway providers), licensed game providers, and identity verification companies that SC99 uses to operate the platform. These providers are contractually bound to protect your data and may only use it for purposes specified by SC99.
• Legal requirements: When SC99 is required by Malaysian law, court order, or lawful directive from a competent government authority to disclose specific information.
• Crime prevention: Where there is reasonable suspicion of fraud, money laundering or criminal activity, SC99 may share relevant information with the appropriate authorities.
• Business transfer: In the event of a merger, acquisition or sale of SC99 assets, player data may be transferred to the successor entity, provided that entity upholds privacy standards equivalent to or higher than those set out in this policy.

4.3 Disclosure to Game Providers

To enable you to play Live Casino, baccarat, and slots on the SC99 platform, limited information such as your username and betting records must be shared with the licensed game providers that supply those games. These providers are bound by strict confidentiality agreements and independently audited industry security standards.

5. Data Security

5.1 Technical Security Measures

SC99 implements a range of technical and organizational security measures to protect your personal data from unauthorized access, loss, alteration, or accidental disclosure:

• 256-bit SSL/TLS encryption for all communications between the platform and user devices.
• Player passwords are stored using a strong one-way hashing algorithm — SC99 has no way of viewing your actual password.
• Multi-layered firewall and intrusion detection systems that continuously monitor all incoming and outgoing traffic.
• Encrypted databases with restricted access governed by the principle of least privilege.
• Regular security assessments and penetration testing by independent third parties to identify and address vulnerabilities.
• An audit log system that records all access to and changes made to sensitive data.

5.2 Security Incident Response

In the event of a data security incident affecting SC99 players' personal data, we will take the following steps: immediately contain the impact of the incident, investigate its cause and scope, notify affected players within a reasonable timeframe via email or platform notification, and report to the relevant authorities where required by law.

6. Cookies & Tracking Technologies

6.1 What Are Cookies?

Cookies are small text files stored on your device when you visit the SC99 website. They allow the platform to remember your preferences, maintain your login session, and understand how you use the platform in order to make improvements.

6.2 Types of Cookies Used by SC99

• Essential Cookies: Required for core platform functions such as maintaining your login session, processing transactions, and storing items in your betting slip. The platform cannot function properly without these cookies.
• Performance / Analytics Cookies: Collecting information about how players use the SC99 platform — the most frequently visited pages, time spent, and any errors encountered. This data is used in aggregate form to improve the platform.
• Functional Cookies: Remembering your preferences such as language, frequently viewed sport types, and other display settings to deliver a more personalized experience.

6.3 Managing Cookies

You can manage or delete cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the SC99 platform, including your ability to log in and place bets. For instructions on managing cookies in your browser, please refer to your browser's help documentation.

7. Data Retention & Deletion

7.1 Retention Period

SC99 retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or to comply with applicable legal requirements. In general:

• Active account data is retained for as long as your account remains active with SC99.
• Financial transaction records are retained for a minimum of 7 years for legal and tax compliance purposes.
• Customer support communication logs are retained for 3 years.
• De-identified usage and analytics data may be retained for longer periods for long-term trend analysis purposes.

7.2 Data Deletion

When a SC99 account is closed at the player's request or in accordance with SC99 policy, personal data that is no longer required for legal obligations will be deleted or anonymised within 90 days of account closure. Data subject to legal retention requirements will be kept for the stipulated period before being securely deleted.

8. Players' Rights Regarding Personal Data

As a SC99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact us at support@sc99.click and clearly state your request.

SC99 will respond to data rights requests within 30 business days. For complex cases, we may require up to 60 days and will notify you of any such extension.

9. Children's Data

The SC99 platform is strictly for adults aged 18 and above. SC99 does not knowingly collect personal data from individuals under the age of 18. If we discover that a minor's personal data has been inadvertently collected, we will take immediate steps to delete that data and close the associated account.

If you believe a child has provided their personal data to SC99, please contact us immediately at support@sc99.click so we can take the appropriate action.

10. Third-Party Links

The SC99 platform may contain links to third-party websites for informational or reference purposes — such as links to sports organisations or news sources. SC99 is not responsible for the privacy practices of those third-party sites. We encourage you to read the privacy policy of any external website you visit via links from the SC99 platform.

The SC99 Privacy Policy applies solely to the sc99.click platform and does not cover any third-party websites or services you may access through our platform.

11. Changes to the Privacy Policy

SC99 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. Whenever the Privacy Policy is updated, the "Last Updated" date at the top of this document will be revised accordingly.

For significant changes, SC99 will notify players via their registered email address or an in-platform notification at least 14 days before the changes take effect. Continued use of the SC99 platform after the effective date of any changes will be considered acceptance of the updated Privacy Policy.

We encourage you to review this page periodically to stay informed about how SC99 protects your privacy.

12. Contact Us for Privacy Inquiries

If you have any questions, concerns or requests regarding SC99's Privacy Policy or how we handle your personal data, please reach out to our privacy team:

• Email: support@sc99.click (please include "Privacy Inquiry" in the email subject line)
• Live Chat: Available 24/7 within the SC99 platform after logging in
• Response time: We aim to respond to all privacy enquiries within 3 business days